In addition to regular field service for our products, we offer the following services:
- Service-via-Internet. All products are equipped with USB and RS-232 interfaces to the on-board microprocessor. Simply connect a local computer to the system’s USB or RS-232 port, and then connect the computer to the internet. We can then connect through the internet and service your product. This free service saves you time & money and enables us to quickly & conveniently diagnose any issue.
- Logfile download. If addition to Service-via-Internet, you can simply download a logfile of the recent operational history of your Sprout system to a local computer via either the USB or RS-232 interface. The on-board system memory continually stores a recent record of the complete operational history. You then email us the logfile for diagnosis. This free service saves you time & money and enables us to quickly & conveniently diagnose any issue.